Optional Home Service Line Protection Now Available for Residents

City of Napoleon has partnered with SLWA, an independent company that offers optional protection plans for the water and sewer service lines that connect your home to our systems and your interior plumbing and drains. This program is designed to help homeowners prepare for the cost and inconvenience of a home repair emergency.

Understanding Your Responsibility

Many residents are not aware that they are responsible for the maintenance and repair of the water and sewer lines on their property that connect their homes to our systems. These repairs are not covered by City of Napoleon, and most basic homeowners insurance policies do not cover repairs needed due to normal wear-and-tear.

An Optional Solution

To assist homeowners, we have partnered with SLWA to make available voluntary service plans. Key features of the program include:

·         No Cost to City of Napoleon: The program is offered at no cost to City of Napoleon, and no public funds are used to administer it.

·         Voluntary Enrollment: Participation is completely optional. We are making these plans available as a potential solution for residents. Declining to enroll in the program will not affect your utility service.

·         Convenient Service: Plan holders have access to a 24-hour repair hotline to schedule a covered repair. SLWA will dispatch a local, reliable contractor to handle your covered repair.

·         No Deductibles: The plans from SLWA have no deductible or service fees on covered repairs, and repairs are guaranteed for one year.

We encourage you to review both your homeowners insurance and the service plan details to determine if a plan from SLWA is a good choice for your household. You may also want to check with your homeowners insurance provider to see if similar coverage is available.

Founded in 2003, Service Line Warranties of America (SLWA) is part of HomeServe North America (HomeServe), a leading provider of home repair solutions serving more than 4.5 million homeowners across the US and Canada. Together with HomeServe, SLWA is dedicated to administrating best-in-class repair plans and delivering superior customer service to consumers through over 1,350 leading city, municipal and utility partners.

For more information about the program, please contact SLWA directly at 1-866-922-9006 or visit www.slwofa.com.